For all local orders placed online for delivery in Singapore, we will ship out within 24hours on working days (Monday to Friday).

For Non Working Days (Sat,Sun and Public Holidays), the orders will be shipped out the next working days.

Once you've placed an order, an order confirmation email will be sent to you. 

• We provide Singpost/Ninja Van/Qxpress shipping service with tracking for all orders by default depending on the weight and size of the orders.

• You will receive the orders shipping details once we shipped out your orders.

• There is no delivery to Changi Airport Transit Lounges, Paya Lebar Airport Communication Centre and other Offshore Islands.

• Shipping Rates are inclusive of prevailing GST.

• A tracking number will be provided for Ninja Van/Qxpress  shipping service. You can track you order at:

• Ninja Van: https://www.ninjavan.co/en-sg/tracking
• Qxpress : https://www.qxpress.asia/Customer/TraceParcels?TrackingNo=
• Singpost : https://www.singpost.com/track-items

• Please kindly allow 12 to 24 hrs for tracking number to be available on the delivery service company tracking page.

• Please note for deliveries, preferred delivery timing slots are not available. 

• The delivery timing is between 10am to 10pm on working days except Sun and Public Holidays

• Usually you can expect receiving of your order within 3 to 5 working days from ship out date.

In rare situation that you do not receive your order within 5 working days or a wrong item being delivered, please contact us via email with your Order ID.

Pick Up at our Office ?

Sorry, we do not offer this option for now.

For International Order

We ship to the following countries in South East Asia 

Australia | China | HongKong | India | Indonesia | Japan | Malaysia | Maldives | New Zealand | Philippines | South Korea | Taiwan | Thailand | Vietnam  

For Orders below 2KG - Shipping by Singpost Registered Mail

For Orders above 2.1KG - Shipping by Speedpost

Shipping rates and shipping time will be shown on check out page based on ordered weight 

For countries not listed please email us at contact@kitchenary.com.sg for order and shipping details.

We will send you the quotation for shipping costs. Purchase will be shipped after payment is received.

All customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. 

Should there be any problems with your shipping or delivery, We will be in direct contact with you to resolve the issue as quickly as possible with as little inconvenience to you.

If you have however received your order and find that it is damaged, please kindly email us at contact@kitchenary.com.sg